In the event there is any dispute regarding program performance or services, the parties agree that such dispute shall be determined solely and exclusively by binding arbitration before a single arbitrator. All such arbitration proceedings shall be held and heard under the Federal Arbitration Act in accordance with the Construction Industry Arbitration rules of the American Arbitration Association (AAA) at the office of AAA nearest to Club Concierge's office. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Both Club Concierge and member agree that no demand for arbitration, lawsuit or any other legal proceedings connected with this agreement shall be brought or filed more than one year after the incident giving rise to the claim occurred. In addition, any such legal proceedings shall not be heard before a jury. Each party gives up any right to a jury trial.


Club Concierge Switzerland ("Club Concierge", "we", or "us") supports this web site (the "Site") to provide information, recommendations, and live concierge services (the "Services").

The terms, conditions and guidelines associated with use of the Services, the Site and any content (collectively, the "Content") available on the Site are set forth in General Terms and Conditions set forth below. Please read these Terms and Conditions carefully before you use the Services or the Site. By using the Services or the Site you ("you" or "your," as appropriate) agree to abide by the terms, conditions, and guidelines set forth below. If you do not agree with any of the terms below, you will not be able to use Club Concierge products or services.

These Terms and Conditions are subject to change from time to time without notice. Such changes will be effective on the date that the modified Terms are posted on the Site, which is located at [program URL]. USE OF THE SITE OR SERVICES AFTER SUCH CHANGES HAVE TAKEN EFFECT CONSTITUTES ACCEPTANCE OF ALL CHANGES.

Club Concierge Switzerland reserves the right to terminate your access to the Site and Services immediately without notice if we find that any of the Terms or Conditions have been violated. In these Conditions, the following definitions apply:

      • Benefits: means the benefits made available to Members by Suppliers.
      • Conditions: these terms and conditions as amended from time to time in accordance with clause
      • Joining Fee: means the Fee payable by the Member to Club Concierge Switzerland upon acceptance of a Membership application.
      • Member: a person registered as a member of the Membership Club.
      • Membership: means membership of the Membership Club.
      • Membership Card: means the card issued to Members by Club Concierge Switzerland upon acceptance of a Membership application.
      • Membership Fees: means the fees payable in respect of Membership notified to Members upon application for and prior to renewal of Membership.
      • Website: means the website located at
      • Request: means a request placed by a Member with Club Concierge Switzerland for Club Concierge Switzerland to arrange the supply of goods and/or services from a third party on the Member's behalf.
      • Services: means the concierge and lifestyle management services provided by Club Concierge Switzerland to its Members as part of their Membership.
      • Supplier means a supplier engaged by Club Concierge Switzerland on behalf of and as agent for a Member to provide goods and/or services to that Member.

In these Conditions, the following rules apply:

      • a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
      • a reference to a party includes its personal representatives, successors or permitted assigns;
      • a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
      • any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
      • a reference to writing or written includes e-mails. 


  • All Membership applications are subject to acceptance by Club Concierge Switzerland at its sole discretion. Club Concierge Switzerland shall notify applicants in the event that his or her Membership application has been accepted. Club Concierge Switzerland is under no duty to disclose its reasons for rejecting any Membership application.
  • You are obliged to provide correct personal details when you apply for Membership. Failure to do so may invalidate your Membership and any subsequent transactions. Your responsibility to provide accurate information is a continuing obligation and you must notify Club Concierge Switzerland promptly in the event that any information provided by you in connection with your Membership changes.
  • Club Concierge Switzerland operates offices in a number of territories worldwide. Club Concierge Switzerland encourages Members with residences in multiple territories to register for Membership with the Club Concierge Switzerland office in the territory where their primary residence is located in the first instance.
  • Club Concierge Switzerland will issue you with a Membership Card together with associated Membership documentation as soon as possible following receipt of your Joining Fee and Membership Fee.
  • Your Membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant on your behalf, where applicable) uses your Membership.
  • Access to and use of your personalised Membership section of the Website is through a combination of user name and password. You are solely responsible for maintaining the confidentiality of your user name and password and you agree to notify Club Concierge Switzerland immediately if you believe that there has been any breach of security, including the unauthorised use of your name and password.
  • We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the Club Concierge Switzerland privacy policy, further details of which are set out in Clause 10.1. Please note that all information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.
  • You must notify Club Concierge Switzerland immediately by e-mail at AskQ@Club Concierge if your Membership Card is lost or stolen.


  • Club Concierge Switzerland shall supply the Services to the Member during the Membership in accordance with the Member's particular Requests, provided that Club Concierge Switzerland shall not be required to provide or facilitate the supply of goods and/or services that it deems at its sole discretion may violate applicable laws, standards and/or regulations or may offend taste and decency in the relevant jurisdiction.
  • Club Concierge Switzerland shall use its reasonable endeavours to meet any performance dates specified, but any such dates shall be estimates only and time shall not be of the essence for performance of any Services.
  • Club Concierge Switzerland shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and Club Concierge Switzerland shall notify the Member in any such event.
  • Services will be provided in English (and in other languages depending on the location of the Club Concierge Switzerland office during normal business hours).
  • Outside normal business hours (or as may otherwise be required from time to time), Member queries and/or Requests may be routed to an alternative Club Concierge Switzerland office for assistance. At such times, services will be provided in the English language.
  • You acknowledge that Club Concierge Switzerland reserves the right to accept commissions upon the supply of products or performance of services by any Supplier.
  • Telephone calls to Club Concierge Switzerland may be monitored or recorded for training and quality control purposes.
  • Club Concierge Switzerland shall provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with your Requests and reasonable instructions from time to time.


  • When you use the restaurant booking service you hereby authorise us to debit your Payment Card for any deposit paid by us on your behalf to the restaurant which is forfeited as a result of your cancellation of the booking.
  • When you use the restaurant booking service you agree that where you cancel a restaurant booking within 24 hours of the time the restaurant reservation is made you shall not be entitled to any refund of any monies paid to secure the booking including the return of any booking deposit.
  • Club Concierge Switzerland reserves the right to deny restaurant requests from Members if Members repeatedly fail to honour their bookings or continuously violate cancellation policies.
  • Admission of Members to any club premises is at all times at the sole discretion of the club Supplier and Club Concierge Switzerland shall have no liability where a Member is refused admission to a club.


  • Club Concierge Switzerland may be able to obtain "best tickets" for you in relation to sold out events through one of its ticket agent partners. Please note that by instructing Club Concierge Switzerland to obtain such tickets on your behalf you are agreeing to purchase tickets above face value and the total cost may include a service charge to Club Concierge Switzerland in respect of our provision of services to obtain the seats for you. Club Concierge Switzerland is not the seller of the tickets and is not responsible for fulfilment of your order.
  • All such tickets and ticket agent partners (who shall be the seller in respect of the transaction) shall have their own terms and conditions (which we suggest you should read). Such terms and conditions are likely to include terms which state that sales of tickets are final and no refunds shall be issued after the purchase has been made. Club Concierge Switzerland shall not be able to provide you with any refund or obtain any such refund on your behalf.
  • In the event of a show being cancelled directly by the artist/promoter, it may be possible to obtain a refund of the face value of the relevant tickets.
  • Club Concierge Switzerland or its ticket agent partner will despatch your tickets through delivery agents at standard rates. Please note that Club Concierge Switzerland shall not be liable for any failure by delivery agents to deliver your tickets.


  • Members may place Requests by telephone (which does not include text messages), e-mail or through the Members' section of the Website.2
  • Members should always contact their primary office in the first instance to manage all Requests (including international Requests).
  • Club Concierge Switzerland, acting reasonably, reserves the right to withdraw any of the Services and/or to refuse to accept any Requests at its sole discretion.
  • If Club Concierge Switzerland is unable or not obliged to deal with any Request, it will inform the Member as soon as reasonably practicable.
  • You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the debit, credit and/or Payment Card you use from time to time is your own and that you have sufficient funds to cover the cost of the product or service.
  • From time to time the procurement or provision of certain services, products or benefits may incur a Club Concierge Switzerland services fee or handling charge (of which you will be notified in advance, and which may vary between Club Concierge Switzerland offices) and in such event you hereby authorise Club Concierge Switzerland to debit your Payment Card with any such handling charges or, alternatively, to invoice you in respect of such fees or charges.


  • The Member acknowledges that the sales contract for the supply of goods and/or services made as a result of a Request is between the Member and the relevant Supplier and that Club Concierge Switzerland is not a party to such contract. Cancellation of contracts with Suppliers should be addressed with the Supplier directly and will be subject to the relevant Supplier's policies.
  • If a Request for a specific product or service is not available, Club Concierge Switzerland may offer you substitute products or services of a similar description and standard. You may at your sole discretion refuse acceptance of such substitute products and/or services and request a full refund in the event that payment has already been made to the Supplier for the unavailable product or service.
  • All descriptions of any products, services or Benefits on the Website have been approved by the relevant Supplier. Club Concierge Switzerland shall not be liable for inaccurate or misleading descriptions.
  • Payment for all products and services shall be due immediately upon acceptance of the order by the relevant Supplier.
  • The Member further acknowledges that for goods purchased on his or her behalf by Club Concierge Switzerland directly from a Supplier, returns and exchanges will be subject to the terms and conditions of that Supplier and returns or exchange of goods purchased may not always be permitted. In circumstances where Club Concierge Switzerland is asked to source a specific item for a Member, Club Concierge Switzerland shall inform the Member of the refund and exchange policy of that Supplier in advance. Club Concierge Switzerland shall not be liable to the Member where a Supplier does not accept the return or exchange of an item.
  • It shall be the Member's sole responsibility to retain all proof of return of goods to a Supplier, we recommend returning the goods by registered delivery, or by any other similar means of ascertaining the date of the return dispatch and tracking the return.
  • We will inform you when we become aware that a refund of an order has been processed by a Supplier.
  • Where orders are delivered outside the EU, any applicable customs duties and sales taxes shall not be refundable through Club Concierge Switzerland. It shall be the Member's sole responsibility to recover such monies. Club Concierge Switzerland shall have no liability for any items held by any customs or border agency.
  • In the case of premium courier services, if the Member is not at the specified Delivery address to receive their Order at the scheduled time, the Member may incur further charges for subsequent attempts to re-deliver the goods.


  • Suppliers are responsible for providing you with the services, products and Benefits you Request us to order on your behalf from time to time. Club Concierge Switzerland shall communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.
  • Suppliers may impose their own terms and conditions which, in every case apply to the supply of goods and/or services by that Supplier to you, and such terms and conditions shall be binding upon you at the time of order.
  • When ordering a product or service or accessing a Benefit, you may be required to provide your Payment Card details. If you request and authorise Club Concierge Switzerland to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that Club Concierge Switzerland shall have no liability or be responsible in any way whatsoever in respect of the use of your Payment Card provided that Club Concierge Switzerland acts in accordance with the instructions issued by you in relation thereof.
  • You acknowledge that the Benefits are subject to availability and may change from time to time without notice.
  • If Club Concierge Switzerland's performance of any of its obligations under these Conditions is prevented or delayed by any act or omission by the Member or failure by the Member to perform any relevant obligation (Member Default):

(a) Club Concierge Switzerland shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Member remedies the Member Default, and to rely on the Member Default to relieve it from the performance of any of its obligations to the extent the Member Default prevents or delays Club Concierge Switzerland's performance of any of its obligations;

(b) Club Concierge Switzerland shall not be liable for any costs or losses sustained or incurred by the Member arising directly or indirectly from Club Concierge Switzerland's failure or delay to perform any of its obligations as set out in this clause 7.5; and

(c) the Member shall reimburse Club Concierge Switzerland on written demand for any costs or losses sustained or incurred by Club Concierge Switzerland arising directly or indirectly from the Member Default.


These Conditions shall take effect and be binding upon the Member and Club Concierge Switzerland (UK) Limited upon acceptance by Club Concierge Switzerland of your Membership application. These Conditions shall be applicable for the duration of your Membership and shall only cease to have effect upon the expiry or termination of your Membership. You agree that your only rights and remedies under these Conditions shall be against Club Concierge Switzerland BY TLSE MANAGEMENT Limited and no other entity.


Recommendations and Information:

The concierges' comments and recommendations are based solely on the research and opinions collected by the lifestyle managers, and are subject to change at any time. Such comments and recommendations are not based on any independent investigation or verification of these products and services, or their providers.


You are responsible for maintaining the confidentiality of your user name and password, and you are solely responsible for all activities that occur under your user name and password. You agree to immediately notify us of any unauthorized use of your user name and Password or any other breach of security related to the Site. CLUB CONCIERGE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO ADEQUATELY SAFEGUARD YOUR USERNAME AND/OR PASSWORD, OR TO OTHERWISE COMPLY WITH THIS SECTION.


The Services and the Site are available only to individuals or entities who can form legally binding contracts under applicable law and who are employees and affiliates of entities that have entered into a services agreement with Club Concierge or one of its clients. Without limiting the foregoing, the Services and the Site are not available to individuals under the age of eighteen (18). If you do not qualify, you may neither use the Services nor the Site.


Club Concierge is committed to honoring your privacy. You can review our privacy policy at [program URL].





(Nothing in these Conditions shall limit or exclude Club Concierge Switzerland's liability for:

  • death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
  • fraud or fraudulent misrepresentation; or
  • breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
  • Club Concierge Switzerland shall not be liable to the Member, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods; or, loss of contract, or loss of use or, loss of corruption of data or information whether direct or indirect or, any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses arising under or in connection with their Membership; and
  • Club Concierge Switzerland's total liability to the Member in respect of all other losses arising under or in connection with their Membership, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total value of the Member's annual Membership Fee.
  • Your contract for the supply of products or services is made with the relevant Supplier only. Club Concierge Switzerland acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier.
  • You acknowledge that any contract entered into by you with any Supplier is an independent contract. Club Concierge Switzerland hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through the Club Concierge Switzerland.
  • Club Concierge Switzerland shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from Requests or any instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any Member Default.
  • Club Concierge Switzerland shall not be liable to you or be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of Club Concierge Switzerland's obligations in relation to the Services, if the delay or failure was due to any cause beyond Club Concierge Switzerland's reasonable control.
    • Except as expressly set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Conditions.


As a user of the Services or the Site, you agree to use the Services and the Site only for lawful purposes. Use of the Services or the Site for transmission, distribution, retrieval or storage of any information, data, or other material in violation of any applicable law or regulation is prohibited. You also agree not to use the Services or the Site to:

  • Use or transmit any material protected by copyright, trademark, trade secret, patent, or other intellectual property right without proper authorization;
  • Harass others;
  • Distribute computer viruses, worms, or any software intended to damage or alter a computer system without the owner's consent;
  • Post or send any unlawful, harmful, defamatory, libelous, pornographic, obscene, vulgar or similarly tortuous or otherwise objectionable material;
  • Post, send or relay any unsolicited advertising;
  • Post or send any fraudulent or misleading offers of products, items, loans, or other services;
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent;
  • Create a false identity or forged e-mail address or header or otherwise attempt to mislead others as to the identity of the sender or the origin of the message; or
  • Attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Site through login password mining or any other means.
  • Fail to pay for goods or services ordered through the service.
  • Not meet eligibility requirements listed above.


  • For the first year of your Membership, Membership Fees and the Joining Fees payable shall be confirmed to you prior to acceptance of your Membership application. The Joining Fee shall be payable in full upon acceptance of your Membership application. Any increase or decrease to the Membership Fees for subsequent years of Membership will be notified to all Members in advance or their Renewal Dates.
  • You acknowledge that your payment of the Joining Fee constitutes your express request for us to begin to supply you with the Services.
  • Membership Fees are non-refundable. Your Joining Fee covers our costs in setting up your Membership and is non-refundable in all circumstances.
  • You have the right to cancel your Membership until the end of 14 days after the day on which we accept your Membership application ("Cancellation Period") and we would ask that you inform us of your decision in writing.
  • If you cancel your Membership within the Cancellation Period, you will be reimbursed for your Membership Fee, less deductions for the Services we have performed up until you informed us of your decision to cancel.
  • Club Concierge Switzerland reserves the absolute right to cancel or suspend your Membership where it has reason to do so. If Club Concierge Switzerland cancels your Membership, where it is reasonable to do so Club Concierge Switzerland shall refund the balance of the current annual Membership Fee on a pro rata basis in respect of the unexpired period to which the annual Membership Fee relates.
  • Membership Fees are due on acceptance of your Membership application and annually thereafter (the "Renewal Date"), and full payment will be taken by Club Concierge Switzerland annually in advance by direct debit or payment by a credit or debit card which you have authorised us to deduct such payment from ("Payment Card") in accordance with the relevant invoice.
  • Where you have provided us with details of a Payment Card or have authorised a direct debit mandate, you hereby expressly authorise Club Concierge Switzerland to deduct collect renewal Membership Fees up to 28 days prior to or on your Renewal Date. Alternatively you will be contacted directly in order to renew your Membership.
  • If you do not wish to renew your Membership you must notify us at least 30 days prior to your Renewal Date.
  • If you do not notify us in accordance with Clause 3.9, Club Concierge Switzerland reserves the right to recharge the then current Membership Fee in order to renew the Membership.
  • Club Concierge Switzerland (and its affiliated international offices) reserve the right to refuse to provide the Services should any payment due under these Conditions not be received.
  • If, during the course of your current Membership, you wish to upgrade your Membership to a higher level of Membership or Club Concierge Switzerland reasonably requests you to upgrade your Membership based on your usage of the Services, the difference in price between the two categories of Membership will be payable on a pro rata basis. If you do not accept Club Concierge Switzerland's request for you to upgrade your Membership then Club Concierge Switzerland reserves the right to cancel your existing Membership with immediate effect in which case you will be entitled to a pro-rata refund in respect of the period from the date of cancellation until the end of the relevant Membership year for which you have paid Membership Fees.
  • Club Concierge Switzerland may at your request purchase goods or services on your behalf. In the event that we act as a credit agent in this regard, you hereby authorise Club Concierge Switzerland to deduct the credit sum from your Payment Card immediately.


  • Privacy and Data Protection The Services and your Membership are subject to the Club Concierge Switzerland privacy policy, incorporated into these Conditions by reference and set out at the following web address: which applies at all times in relation to any data that we collect from you.
  • Assignment and subcontracting:
    • Club Concierge Switzerland may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under these Conditions and may subcontract or delegate in any manner any or all of its obligations under these Conditions to any third party or agent.
    • The Member shall not, without the prior written consent of Club Concierge Switzerland, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Conditions.
    • A waiver of any right under these Conditions is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under these Conditions or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
    • Unless specifically provided otherwise, rights arising under these Conditions are cumulative and do not exclude rights provided by law.
    • If a court or any other competent authority finds that any provision of these Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Conditions shall not be affected.
    • If any invalid, unenforceable or illegal provision of these Conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
    • Variation: Club Concierge Switzerland may vary these Conditions from time to time and will notify you of any changes in a timely manner. Notification will be by some or all of the following: Club Concierge Switzerland Newsletter, the Website, by Email or by phone. Your continued use of your Membership constitutes acceptance of such variations to these Conditions.
    • No partnership: Nothing in these Conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
    • Third parties: A person who is not a party to these Conditions shall not have any rights under or in connection with it. 



All materials on the Site are copyrighted and are protected under state and federal law, as well as international treaties and the copyright laws of other countries. Club Concierge materials may not be reproduced, copied, distributed, adapted, displayed, edited, published, transmitted, or downloaded in any way without our express written permission.


You agree to indemnify, defend at your expense and hold harmless Club Concierge, its telecommunications providers and service providers and its subsidiaries, affiliates, officers, directors, employees, consultants and agents, if any, from any and all third-party claims, and any and all liability, damages and costs (including, but not limited to, attorneys' fees) arising from or relating to (i) your use of the Services and/or the Site, (ii) any content you post, e-mail, transmit, or relay either to Club Concierge or by use of the Services or the Site, (iii) your violation of these Terms and Conditions, or (iv) your alleged infringement of any intellectual property or other right of any person or entity.


All notices to a party shall be in writing and shall be made either via e-mail or U.S. mail. Notice shall be deemed given 24 hours after an e-mail that is not returned to the sender is sent, or 3 days after deposit in the U.S. mail, to you at the address provided by you upon registration and to Club Concierge at the address set forth below: Club Concierge, TLSE MANAGEMENT LIMITED, Unterdorf 4, CH-6403 Küssnacht.